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Editorial corrections and updates
Where the site describes a bonus, a game rule or a payment condition that no longer matches what the operator currently offers, the editorial team will amend the page once the discrepancy is confirmed. Reports of outdated information are treated as corrections to the record rather than as complaints, and each one is checked against the operator's published terms before any change is made. To speed that check, include the page or section where the outdated detail appears and, if you have it, the wording that should replace it.
Because the review library is revised on a rolling basis, a correction may take effect immediately or may wait until the next scheduled update of the affected page. The team prioritises errors that could mislead a player into a decision, such as a wrong wagering requirement or a closed payment method, over stylistic or minor factual slips.
Questions the editorial team can answer
The editorial team can clarify what a review says, explain how a rating was reached, and point to the specific part of the operator's terms that supports a statement on this site. They can also pass on a general query about how casino reviews are compiled, how RTP figures are sourced, or how a particular game's volatility is assessed.
Anything that concerns the operation of your own account sits outside that remit. Account verification, login faults, bonus activation, deposit failures, withdrawal delays, identity checks and self-exclusion requests all belong with the operator's own support desk. The editorial team has no access to player accounts, cannot view transaction records, and cannot intervene in a dispute or expedite a payout. Directing those questions to the operator is the only route that produces a result, because only the operator holds your account data and only the operator can act on it.
Why operator support handles account matters
A review site records what an operator offers and how that offering has behaved in testing and in player reports. It does not administer the casino. Deposits, withdrawals and account status are governed by the contract between you and the operator, and the operator alone can see the ledger behind your balance. A query sent to the editorial team about a missing withdrawal would have to be forwarded to the operator anyway, which adds a step without adding leverage.
For the same reason, do not use this contact route for responsible-gambling concerns tied to your own play. The operator's support handles self-exclusion and deposit-limit requests directly, and those requests take effect only when they reach the operator. If you need help beyond what the operator provides, the site's responsible-gambling pages list independent support organisations, and those organisations can be reached without going through this form.